Privacy Policy

1. Scope

This Privacy Policy describes how Diamond Tier Solutions (“we,” “us,” or “our”) handles information when you visit diamondtieragency.com (the “Site”), contact us, or otherwise interact with us through the channels described here. It does not replace project-specific agreements (for example, a statement of work, master services agreement, or data processing addendum), which control when they explicitly say so.

By using the Site, you agree to this Policy. If you do not agree, please do not use the Site.

2. Data controller

For personal data processed through the Site and general business inquiries, the controller is Diamond Tier Solutions LLC, a limited liability company organized under the laws of Florida. You can reach us at info@diamondtier.solutions.

3. Information we collect

We may collect the following categories of information:

3.1 Information you provide

• Contact and inquiry data: such as name, email address, company, role, project details, budget and timeline selections, referral source, and other information you enter in our contact or intake forms.
• Communications: content of emails or messages you send to us, including attachments you choose to provide.

3.2 Information collected automatically

• Device and usage data: such as IP address, general location derived from IP (e.g., city or region), browser type, operating system, pages viewed, referring/exit pages, and timestamps. We use this to operate and secure the Site and understand aggregate usage.

4. How we use information

We use personal data for purposes including:

• Responding to inquiries and providing information about our services;
• Operating, maintaining, and improving the Site;
• Detecting, preventing, and addressing fraud, abuse, or security issues;
• Complying with legal obligations and enforcing our terms;
• Communicating with you about projects where you have engaged us, subject to separate agreements.

Depending on context, we may rely on legitimate interests (e.g., site security, basic analytics), performance of a contract or pre-contract steps (e.g., scoping a project), or consent where required (e.g., certain non-essential cookies).

5. Cookies and similar technologies

We and our partners may use cookies, local storage, or similar technologies for the Site to function, to remember preferences, and to measure usage. We may use privacy-oriented analytics (for example, Vercel Analytics) to understand traffic in aggregate. You can control cookies through your browser settings; blocking some cookies may affect Site functionality.

6. Sharing and subprocessors

We do not sell your personal information. We may share data with service providers who assist our operations, such as:

• Hosting and infrastructure (e.g., cloud hosting for the Site and forms);
• Email delivery (e.g., transactional email providers for inquiry notifications);
• Analytics (as described above), configured to minimize personal data where feasible.

These providers are required to use information only to perform services for us and in line with our instructions or applicable law. We may also disclose information if required by law, court order, or governmental request, or to protect the rights, safety, or integrity of our users, the public, or our business.

7. Retention

We retain personal data only as long as necessary for the purposes described in this Policy, unless a longer period is required or permitted by law. Inquiry and contact records are typically retained for the duration of our business relationship and a reasonable period afterward for legal, accounting, or operational purposes, unless you ask us to delete them subject to applicable exceptions.

8. Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, or alteration. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

9. International transfers and your rights

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including to access, rectify, delete, restrict, or object to certain processing of your personal data, and to lodge a complaint with a supervisory authority. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

If we transfer personal data across borders (for example, to the United States), we do so in accordance with applicable law, including appropriate safeguards where required.

To exercise rights, contact us at info@diamondtier.solutions. We may need to verify your identity before fulfilling certain requests.

10. California residents

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended, may grant you additional rights regarding personal information, including rights to know, delete, and opt out of certain sharing. We do not sell personal information as defined by the CCPA. To submit a request, email info@diamondtier.solutions with “CCPA Request” in the subject line.

11. Children

The Site is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will change when we do. Continued use of the Site after changes constitutes acceptance of the updated Policy, to the extent permitted by law.

13. Contact

Questions about this Privacy Policy: info@diamondtier.solutions

This policy is provided for transparency and does not constitute legal advice. Consult qualified counsel for your specific situation.